Terms for using Startup Mail.

Agreement and eligibility

These Terms govern the Startup Mail website, dashboard, inbox, APIs, SDK, MCP endpoint, forwarding, webhooks, and related services. By creating an account or using the service, you agree to these Terms, the Acceptable Use Policy, and the Privacy Policy. You must be at least 18 and able to bind yourself or the organization you represent.

Your account and domains

Provide accurate information, protect passwords and API keys, and tell us promptly about unauthorized access. You are responsible for your domains, DNS, recipients, content, connected applications, and actions performed with your credentials.

Customer data

You retain your rights in messages, attachments, domains, contacts, and other data you submit. You allow Startup Mail and its subprocessors to host, copy, transmit, filter, and process that data only as needed to provide, secure, support, and legally operate the service. You must have the rights and lawful basis needed to provide it.

We do not use private email content to train general-purpose AI models without explicit agreement.

Email rules

Startup Mail is for requested person-to-person and transactional email—not newsletters, marketing automation, cold outreach, purchased lists, or scraped contacts. We may reject, suppress, quarantine, limit, or pause messages and accounts to protect recipients and shared deliverability.

Fees

Paid plans renew for the billing period shown at purchase until canceled. Fees are charged in advance unless stated otherwise. Prices may change for a future renewal after reasonable notice. Fees already incurred are non-refundable except where law requires otherwise.

Security and third parties

We use safeguards designed for an email service, but no online system is perfectly secure. Startup Mail depends on providers including Cloudflare, AWS, Stripe, DNS operators, and recipient mail providers. We cannot guarantee their uninterrupted availability, DNS propagation, message delivery, or inbox placement.

Suspension and termination

You may stop using the service and request deletion. We may suspend or terminate access for material breach, security risk, unlawful activity, non-payment, excessive bounce or complaint rates, provider requirements, or risk to other customers. Where circumstances allow, we will provide notice and an opportunity to cure.

Service warranty

We will provide the service with reasonable care and skill. Otherwise, and to the maximum extent permitted by law, the service is provided “as is” and “as available.” Nothing excludes rights or warranties that cannot legally be excluded.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, exemplary, or consequential loss, or lost profits, revenue, goodwill, or data. Startup Mail’s total liability will not exceed the greater of the fees paid during the 12 months before the claim or USD 100. These limits do not apply where prohibited by law.

Changes, law, and contact

Material changes will be communicated by email, dashboard notice, or this website and may require renewed acceptance. The final operator identity, registered address, governing law, courts, and formal notice details will be inserted after legal review. Until then, contact hello@startupmail.dev.